Better Localization

In today's localization industry, we know from the experience that it costs much more to win a new customer than to retain an existing one. And, existing customers are always seeking for better service providers (vendors) to maximize the ROI whenever possible. What can we do during localization project management to meet the increasingly demand from the customers? A qualified customer service is based on an on-time delivery, with acceptable quality, and at competitive rate, and in terms of customer management and project management, these three factors are interpreted into the delivery of the customer satisfaction.